Terms & Conditions
Access to the Mountain Home Learning Resource Center (LRC)
All Students will enjoy unlimited, lifetime access to Mountain Home’s internationally acclaimed Learning Resource Center (LRC) both during and after their class sessions. The LRC provides an environment where students can collaborate with others in their class, as well as with individuals in other classes, through chat sessions, forums, and in-course email. They will also have access to the extensive Mountain Home Enterprise Performance Improvement (EPI) Library which contains articles, helpful websites, Webinars, recommended reading list, online Glossary, tutorials, downloadable templates, tools, and workbooks which can be used by the student in their individual projects. In addition, we have included the entire course in our online, self-paced format in the LRC. That way the student can go back and review any, or all, of the course modules delivered during the class.
Our instructors may set up chat session times where any of our students can participate and get additional help outside of the class sessions. Students will be notified via email of the dates and times of instructor chat sessions. At any time, the student can email their instructor for direct help outside of the scheduled chat sessions.
Payment of Tuition
An arrangement for payment for all Mountain Home Public Offering and Live!Online classes must be received before the start date of the class. Students who attend the first day of class without an arrangement being made for payment will be advised of the situation and asked to follow up with their organization. The student will be allowed to stay for the first day of the class, however if payment arrangements have not been made by the end of the first day of class, the student will be asked to leave the class.
We also have Mountain Home Alumni and Group Discounts. Please give us a call and we can show you how your organization can save money on this year’s training!
Accepted forms of payment include personal and company check, purchase order, credit card (VISA, MasterCard, and government
purchase cards), government training forms (such as the SF-182), and money orders. For Purchase Orders, government training forms, and checks, please make them payable to:
Mountain Home Training
P.O. Box 629
Arab, Al 35016-0629
Cancellation Policy
We hope you never have to cancel your registration, but if you cannot make the class, no matter the reason, please let us know as soon as you can. If you have to cancel your registration and have already paid for tuition, Mountain Home will refund your full tuition payment, less a 10% administration fee.
In the event of insufficient enrollment, Mountain Home reserves the right to cancel or reschedule any class or workshop. All enrolled students (registered and tuition paid) will be notified in advance and may choose between receiving a full refund of your tuition or or keeping their registration active (Course Tuition Credit) for another class with an equal or lesser tuition rate.
Money-Back Guarantee
We believe we provide one of the most valuable training experiences in the industry, so we expect everyone will feel the class is very much worth the tuition paid. However, if at the end of the first day of class (either classroom or Live!Online) the student feels the class is NOT providing the value he/she expected, Mountain Home offers a 100% money-back guarantee. Your tuition payment will be refunded to you or your organization (depending on who paid the tuition) within 30 days of the start date of the class.
