Mr. Dave Kelly, founder of the product design firm, IDEO, and certainly an industry expert in the area of design, once said, “If you look around, everything that hasn’t been created by or from nature, has to go through the process of design. Some do a better or worse job of it, but everything has to be designed.”
Mountain Home was built on the concept that at the heart of every enterprise there is a “Design”. The success of that enterprise is based on the efficiency and effectiveness of that “Design”.
The relationship of “Design” to the enterprise is one that can’t be ignored. We can best describe that relationship through a quote from another industry expert in design, Mr. Stan Kirkwood, former SVP and CIO at La-Z-Boy (currently a Mountain Home Trainer and Coach). He once made the statement, “You can’t get Ferrari performance from a Ugo design!” Enterprise performance is a direct result of optimal enterprise design.
To further define “optimal enterprise design”, it’s important to first define the various components that make up any enterprise. There are four separate, yet interdependent, components which define the enterprise: 1) Process, 2) Organization Structure, 3) Organization Culture, and 4) Technology. If any of these components are improperly “designed”, the overall performance of the enterprise suffers.
And, even if each of these components are “designed” properly, without the full integration of each component into a single, integrated “design”, the enterprise performance is still not optimized.
To that end, Mountain Home’s Enterprise Performance Improvement (EPI) approach, whether through Business Process Reengineering (BPR), Lean Six Sigma (LSS), or Enterprise Performance Management (EPM), is designed to ensure an integrated approach to Performance Improvement. We “Designed” each of our training and certification programs to provide those concepts, techniques, and tools required to create true synergy across the enterprise.