Today, throughout both the Commercial and Federal, State, and local government sectors, change is inevitable. Performance Improvement is the watchword. Budgets are being slashed at all levels. ERP systems are being installed. Business Process Management & Reengineering (BPM&R) has been used very successfully as a means to improve an organization’s performance. Reengineering is defined as the fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in organizational performance. It’s an exciting philosophy that encompasses many, if not all, of the improvement concepts and techniques that have been used over the past 50 years, including such areas as methods improvements, TQM (incremental process improvement), Six Sigma/Lean Innovation, performance measurement, business process management (BPM), productivity improvement, as well as others.